HQ & Customer Service
Jantien (Customer Service Lead at HQ)
"Swapfiets is about creating meaningful experiences for both customers and employees."
HQ & Customer Service
Jantien (Customer Service Lead at HQ)
"Swapfiets is about creating meaningful experiences for both customers and employees."
HQ & Customer Service
Jantien (Customer Service Lead at HQ)
"Swapfiets is about creating meaningful experiences for both customers and employees."
What does your ride at Swapfiets look like?
My roommate, who was working at Swapfiets at the time, encouraged me to apply. In 2021, I joined as a customer service agent and from there I grew into the role of Customer Service Lead. In this role I play a key role in implementing various changes and driving improvements within the company - it’s challenging but rewarding at the same time!
What does your ride at Swapfiets look like?
My roommate, who was working at Swapfiets at the time, encouraged me to apply. In 2021, I joined as a customer service agent and from there I grew into the role of Customer Service Lead. In this role I play a key role in implementing various changes and driving improvements within the company - it’s challenging but rewarding at the same time!
What’s your favorite part of your job?
I genuinely enjoy seeing things work. It’s fulfilling to witness the positive outcomes of implementations and how difficult changes add value over time. I also appreciate when team communication becomes better, leading to better collaboration and overall success.
What’s your favorite part of your job?
I genuinely enjoy seeing things work. It’s fulfilling to witness the positive outcomes of implementations and how difficult changes add value over time. I also appreciate when team communication becomes better, leading to better collaboration and overall success.
What do you enjoy most about working at Swapfiets?
Culture and people. Swapfiets isn’t just about sustainability or encouraging people to go for a bike instead of car use—it’s about creating meaningful experiences for both customers and employees. We started as a student-run company and transformed into a professional organization. The core is there but strategies are changing.
What do you enjoy most about working at Swapfiets?
Culture and people. Swapfiets isn’t just about sustainability or encouraging people to go for a bike instead of car use—it’s about creating meaningful experiences for both customers and employees. We started as a student-run company and transformed into a professional organization. The core is there but strategies are changing.
What makes you proud to be a part of Swapfiets?
Culture and people. Swapfiets isn’t just about sustainability or encouraging people to go for a bike instead of car use—it’s about creating meaningful experiences for both customers and employees. We started as a student-run company and transformed into a professional organization. The core is there but strategies are changing.
What makes you proud to be a part of Swapfiets?
Culture and people. Swapfiets isn’t just about sustainability or encouraging people to go for a bike instead of car use—it’s about creating meaningful experiences for both customers and employees. We started as a student-run company and transformed into a professional organization. The core is there but strategies are changing.
Ready to join the ride?
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