Quality Manager
Hybrid- Amsterdam, Noord-Holland, Netherlands
Operations
Job description
Ready for a ride on the wild side? Our mission is simple: lead the movement to more liveable cities by providing worry-free biking for all.
As the Swapfiets Operations continue to expand, we are looking for a hands-on, experienced individual to join us as Quality Manager – External Warehouses. In this role, you will be responsible for overseeing and enhancing the quality of repairs at our external third-party repair (3PR) locations, ensuring they comply with Swapfiets' standards. You will also play a key part in driving continuous improvements, performing detailed quality audits, and supporting both external and internal teams in delivering exceptional results.
Are you a passionate bicycle enthusiast with a knack for leadership, quality control, and process improvement? If so, this role is for you!
Your Responsibilities
Perform Quality Audits: Conduct official quality audits at external 3PR warehouses, ensuring all bikes meet Swapfiets' high standards
Inspect Repairs: Examine repaired bikes, comparing them to our quality standards, measuring dimensions, and ensuring full functionality
Monitor Compliance: Ensure that all 3PRs are adhering to Swapfiets’ repair work instructions and quality protocols
Training & Assessment: Train and assess the skills of the local 3PR repair teams, ensuring consistency in quality and performance
Continuous Improvement: Proactively monitor the quality performance of 3PR locations, identifying areas for improvement, and providing solutions to enhance both quality and efficiency
Daily Site Visits: Regularly visit 3PR locations to sample-check repaired bikes and ensure consistent quality standards across all sites
Lead Quality Meetings: Organize and lead weekly quality meetings with 3PR teams, presenting progress reports and identifying focus areas for improvement
Drive Quality Mindset: Lead by example, fostering a culture where quality is embedded as a habit across all Swapfiets operations
Collaborate on Process Enhancements: Work closely with Swapfiets HQ and internal warehouses to drive continuous improvement in repair processes and overall quality
Set Up Quality Frameworks: Establish and implement a quality framework for 3PR locations, with the potential to scale this framework to additional warehouses as our operations grow
Job requirements
Your Profile
3-5 years of relevant working experience in quality control, repair management, or similar roles
Strong understanding of quality assurance and control processes
Fluency in Dutch and a good command of English
Strong leadership skills with the ability to inspire a team and implement change
Basic mathematical skills for data-driven quality audits and assessments
Proficient in using computer systems and software to generate reports and monitor performance
Excellent communication and reporting skills to effectively train, guide, and work with external and internal teams
A passion for bicycles, an eye for detail & commitment to ensuring the highest level of repair quality
What we offer
Your own Swapfiets 🚲 (lend-lease)
37 days vacation
Macbook or Windows laptop (whichever you prefer)
Collective Discount on your Health InsuranceÂ
Pension scheme
Onefit for Business arrangement
Lots of responsibility, challenging work and great colleagues
Learning programs developed by our L&D department
Many workshops and inspiring talks
Pedaling Towards Inclusivity at Swapfiets! 🚲
At Swapfiets, we believe in the power of diversity and inclusivity. While we are proud of the progress we've made, we acknowledge that we still have work to do to create the inclusive environment we envision. We are committed to continuous growth, learning, and fostering a workplace where everyone's voice is heard and valued. Join us on our journey to make Swapfiets an even more vibrant and inclusive community.
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