3rd Repair Partner Quality Manager

Ready for a ride on the wild side? Our mission is simple: lead the movement to more liveable cities by providing worry-free biking for all.

As the Swapfiets Operations continue to expand, we are looking for a hands-on, experienced individual to join us as Quality Manager – External Warehouses. In this role, you will be responsible for overseeing and enhancing the quality of repairs at our external third-party repair (3PR) locations, ensuring they comply with Swapfiets' standards. You will also play a key part in driving continuous improvements, performing detailed quality audits, and supporting both external and internal teams in delivering exceptional results.

Are you a passionate bicycle enthusiast with a knack for leadership, quality control, and process improvement? If so, this role is for you!

Your Responsibilities

• Perform Quality Audits: Conduct official quality audits at external 3PR warehouses, ensuring all bikes meet Swapfiets' high standards

• Inspect Repairs: Examine repaired bikes, comparing them to our quality standards, measuring dimensions, and ensuring full functionality

• Monitor Compliance: Ensure that all 3PRs are adhering to Swapfiets’ repair work instructions and quality protocols

• Training & Assessment: Train and assess the skills of the local 3PR repair teams, ensuring consistency in quality and performance

• Continuous Improvement: Proactively monitor the quality performance of 3PR locations, identifying areas for improvement, and providing solutions to enhance both quality and efficiency

• Daily Site Visits: Regularly visit 3PR locations to sample-check repaired bikes and ensure consistent quality standards across all sites

• Lead Quality Meetings: Organize and lead weekly quality meetings with 3PR teams, presenting progress reports and identifying focus areas for improvement

• Drive Quality Mindset: Lead by example, fostering a culture where quality is embedded as a habit across all Swapfiets operations

• Collaborate on Process Enhancements: Work closely with Swapfiets HQ and internal warehouses to drive continuous improvement in repair processes and overall quality

• Set Up Quality Frameworks: Establish and implement a quality framework for 3PR locations, with the potential to scale this framework to additional warehouses as our operations grow

Your Profile

• 3-5 years of relevant working experience in quality control, repair management, or similar roles

• Strong understanding of quality assurance and control processes

• Fluency in Dutch and a good command of English

• Strong leadership skills with the ability to inspire a team and implement change

• Basic mathematical skills for data-driven quality audits and assessments

• Proficient in using computer systems and software to generate reports and monitor performance

• Excellent communication and reporting skills to effectively train, guide, and work with external and internal teams

• A passion for bicycles, an eye for detail & commitment to ensuring the highest level of repair quality

What we offer

• Salary of up to €4,427 gross per month

• Your own Swapfiets 🚲 (lend-lease)

• 37 days vacation

• Macbook or Windows laptop (whichever you prefer)

• Collective Discount on your Health Insurance

• Pension scheme

• Onefit for Business arrangement

• Lots of responsibility, challenging work and great colleagues

• Learning programs developed by our L&D department

• Many workshops and inspiring talks

Pedaling Towards Inclusivity at Swapfiets! 🚲
At Swapfiets, we believe in the power of diversity and inclusivity. While we are proud of the progress we've made, we acknowledge that we still have work to do to create the inclusive environment we envision. We are committed to continuous growth, learning, and fostering a workplace where everyone's voice is heard and valued. Join us on our journey to make Swapfiets an even more vibrant and inclusive community.