Do you recognize yourself in this: A stolen or missing bike? Let's get it back!

When bikes get stolen, our members feel the pain. And so do we! As our Bike Hunter, you will be in the lead when it comes to recovering missing bikes across Rotterdam. You’ll drive the recovery operation during your shift and act as the go-to contact for the Global Theft & Recovery Specialist, fellow bike hunters, the Customer Service, and the Field Lead. Whether you’re solving complex recovery cases on the street, coordinating staffing and tasks during a shift, or overseeing warehouse and vehicle organization, this role puts you at the heart of our mission.

With trackers installed on our e-bikes and support from law enforcement, you’ll guide the team in using tech and teamwork to bring bikes back to their rightful owners. 

So, do you like treasure hunting and do want to help finding our missing bikes? Then this might be something for you! 🚲 🚀
How you pedal us forward!

• Solves hunting related issues in the field and has all the needed rights in HOK to do so;

• Driving the recovery targets by finding Swapfiets bikes with a different status than ‘in use’ by scanning all the bikes on the street during a city sweep

• Keeps the vehicle and warehouse clean, tidy and organized;

• Getting back missing (or bad debt) e-bikes with an active GPS-tracker

• Picking up bikes at the municipality depot and bring them to the warehouse

• Register the found (e)bikes in the suggested way

• Bringing the found (e)bikes back to our stores / warehouses in a big van

• Answers questions, and explains what they’re doing,  from members or people passing by during bike hunting or city sweep activities

The gear you need!

• In possession of a driver’s license (for a minimum period of 6 months);

• Affinity with bikes and service;

• Minimum 24 hours a week available, preferably full-time;

• Fluent in Dutch and/or English;

Benefits for a smooth ride! 

• Your own Swapfiets 🚲 (membership);

• Flexible or fixed working hours/days possible. 

• A set salary of €17.10 per hour.

• Become part of Swapfiets's fun operation in Den Haag! 

• Our regular team meetings always include food/drinks and a good time, while we also do bigger team events :)

• We offer a lot of responsibility, challenging and dynamic work;

• Growth possibilities within Swapfiets (you can even move cities or countries with us!);

• No seasonal work - we work all year round! 

Pedaling Towards Inclusivity at Swapfiets!🚲 

At Swapfiets, we believe in the power of diversity and inclusivity. While we are proud of the progress we've made, we acknowledge that we still have work to do to create the inclusive environment we envision. We are committed to continuous growth, learning, and fostering a workplace where everyone's voice is heard and valued. Join us on our journey to make Swapfiets an even more vibrant and inclusive community!