Senior Store & Field Lead - Den Haag

At Swapfiets, we’re on a mission to make biking the easy, sustainable choice for everyone. We keep our members on the go by providing a high-quality ride including free check-ups and repairs. Joining us means becoming part of this purposeful mission, and working alongside a great team in a fast-paced, fun environment to make it happen! Ready to join the ride of your life?

Your next ride starts here

As our Senior Store & Field Lead in Den Haag, you'll lead your own team of Swappers, bringing smiles to customers and keeping our iconic blue-tired bikes rolling smoothly. Whether you’re greeting members in-store, training your team for epic customer service, or boosting Swapfiets' presence in Den Haag through creative marketing, you're at the heart of our mission: hassle-free biking for everyone. Sounds like your kind of ride? Hop on and discover more below!

How you pedal us forward

• You're in charge of keeping our daily store & field operations in Den Haag running smoothly.

• Lead and inspire your Swapper team (Store, Field, Repair Swappers, and Bike Hunters) 

• Coach your team on how to deliver next-level customer service.

• Take ownership of welcoming new Swappers and giving outgoing teammates a proper goodbye—always improving the onboarding and offboarding process.

• Be the friendly face of Swapfiets Den Haag, making sure every customer interaction is epic.

• Act as the go-to person connecting Swappers, customers, and the District Manager.

• Handle local recruitment and HR to build your dream team.

• Dream up and roll out fun, creative marketing activations that boost Swapfiets' visibility in your city

• Keep your eye on efficiency, manage costs smartly, and grow revenue for your city.

• Drive sales every day by turning amazing service into happy customers—and reach your commercial targets along the way.

  
  

The gear you need

• You speak Dutch and English fluently 

• You ideally have a driver’s license

• You’ve got an amazing customer focus and know how to put a smile on our members’ faces

• Affinity for bikes - prior bike mechanic experience is a plus, but not mandatory (we teach you everything you need to know!)

• You prefer to work independently and can therefore make the right decisions

• You feel good about your day when every member got great service and your team worked hard and was motivated

• With your help everybody knows what to do, you always communicate clearly and honestly

• You live in Den Haag and you know the city like the back of your hand

Benefits for a smooth ride

• Your own Swapfiets (lend-lease) 🚲!

• A salary of up to 3.515,- (based on your level of experience)

• 37 days of annual leave (plus bank holidays)

• A discount on your Urban Sports Club membership 

• Health insurance discount

• A solid pension scheme

• Travel allowance (if you live more than 11 km from the office, otherwise just use your Swapfiets, right..... 😎?)

• MacBook or a Windows laptop (what you prefer)

• Lots of responsibility, challenging work, and friendly colleagues

• Learning programs developed by our L&D department

• Lots of workshops and inspirational talks