Quality Controller

Ready for a ride on the wild side? Our mission is simple: lead the movement to more liveable cities by providing worry-free biking for all.

As the Swapfiets Operations are continuing to expand we are looking for someone hands-on to join us as Quality Controller. You will be responsible for overseeing the quality of repairs at one of our External Repair Locations, handling over 1,000 repairs per month. Ensuring that they adhere to Swapfiets' repair standards, performing quality audits, and continuously seeking opportunities to improve the repair processes.

Are you a detail-oriented, bicycle-enthusiast with a passion for quality control and continuous improvement? Then this role is for you!

Your Responsibilities

• Ensure Quality Standards: Monitor and ensure that third-party repair partners follow Swapfiets’ repair work instructions for all bikes

• Training & Assessment: Train the foreman and repair teams and assess their performance on a regular basis

• Continuous Monitoring: Continuously track quality performance looking for improvement opportunities in both quality and efficiency

• Quality Control & Audits: Perform detailed quality audits on repaired bikes to ensure repairs meet Swapfiets’ standards

• Improvement Plans: Develop and present improvement plans during weekly quality meetings to enhance repair quality and processes

• Hands-on Repairs: Personally repair bikes that fail to pass the quality audits, ensuring that no compromised bike leaves the repair location

• Drive Continuous Improvement: Identify and implement improvements to increase the efficiency and quality of repairs, both at 3PR locations and within Swapfiets’ internal warehouses

Your Profile

• 1-3 years of relevant experience, ideally in a quality control or repair environment

• You have experience as a bicycle mechanic/ car mechanic, or similar

• Fluency in Dutch and good command of English

• Strong commitment to quality assurance and control in line with Swapfiets standards

• Basic mathematical skills to support data-driven assessments and audits

• Excellent communication skills to train and work effectively with external partners

• Ability to work independently and collaborate with teams in a fast-paced environment

• A passion for bicycles and enthusiasm for ensuring the highest repair quality

What we offer

• Your own Swapfiets 🚲 (lend-lease)

• 37 days vacation

• Macbook or Windows laptop (whichever you prefer)

• Collective Discount on your Health Insurance 

• Pension scheme

• Onefit for Business arrangement

• Lots of responsibility, challenging work and great colleagues

• Learning programs developed by our L&D department

• Many workshops and inspiring talks

Pedaling Towards Inclusivity at Swapfiets! 🚲
At Swapfiets, we believe in the power of diversity and inclusivity. While we are proud of the progress we've made, we acknowledge that we still have work to do to create the inclusive environment we envision. We are committed to continuous growth, learning, and fostering a workplace where everyone's voice is heard and valued. Join us on our journey to make Swapfiets an even more vibrant and inclusive community.