Are you ready for your Swapfiets adventure

Hi, we are Swapfiets! 👋 The bicycle subscription where you are always assured of a working bicycle. Our mission? Making cities more livable and sustainable under the motto 'buy less, use more'.

Do you recognize yourself in this?

Your goal? Very simple: you make our members and colleagues super happy! Swapfiets stands for Service, with a capital S. You make sure our members in Brussels experience our great service every day. You are a frontrunner when it comes to delivering service and you set a good example for your team.

Your responsibilities

• You are responsible for the daily store & field management in Brussels

• You manage a service team (our so called Swappers) with different responsibilities (Store, Field, repair, and bike hunters), and train them to deliver top notch customer service

• You take care of the on-boarding and off-boarding of new team members and think along to make this process even better

• You ensure that the Swappers have a sweet spot in your well-functioning and motivated team

• You are the face of the Swapfiets Store & Field service in the Brussels region and ultimately provide epic service to our customers

• You are the link between the Swappers, our members and the Country Manager Belgium

• You are responsible for local HR and recruitment

• You create and run local marketing activations to increase brand perception in your city