HQ & Customer Service

People & Culture Project Manager

SwapServices

|

14. jul. 2026

HQ & Customer Service

People & Culture Project Manager

SwapServices

|

14. jul. 2026

HQ & Customer Service

People & Culture Project Manager

SwapServices

|

14. jul. 2026

People & Culture Project Manager

SwapServices

1 year

14. jul. 2026

Job Description

What you will do

Hi, we are Swapfiets! 👋 
Welcome to the world of worry-free biking! We are providing members an all-inclusive bike subscription with free repairs and maintenance and lead the movement to more liveable cities.
At Swapfiets, we've built a business on a simple idea: give people a reliable way to get around, and take away the hassle. Over 250,000 members across Europe trust us to keep them rolling. Behind that promise is a People & Culture team that keeps our organisation running just as smoothly, and that's where you come in.
We're looking for a People & Culture Strategic Change Project Manager who can turn strategic vision into reality, navigate the needs of a diverse workforce, and smoothly guide our teams through organizational growth. 🚲 🚀

How you pedal us forward:

  • Manage end-to-end delivery of P&C projects identified as change or strategic initiatives.

  • Translate business and operational needs into people and culture solutions that make a real impact.

  • Work closely with operational leads and managers to ensure practical, scalable solutions for our people.

  • Design and implement change management plans tailored specifically to a frontline-heavy workforce.

  • Facilitate workshops with stakeholders across HQ and local teams to discover the best solutions and implement them successfully.

  • Monitor adoption and impact of initiatives across different countries, using this input to motivate and refine project solutions.

  • Use data (e.g., retention, engagement, performance) to inform decisions and track your success.

  • Manage stakeholders masterfully across People, Operations, and Leadership teams.

  • Identify risks in implementation across different markets and proactively address them before they arise.

  • Update, redesign,  monitor and support on previously designed people workflows, solutions and processes from the People Experience team, covering topics as engagement, performance management and learning. 


The gear you need:

  • Fluent in English (our company language); additional European languages are a plus.

  • A Bachelor’s or Master’s degree in Human Resources, Business Administration, Organizational Psychology, or a related field.

  • 3–5 years of experience in P&C project management and change management, preferably in an international or scale-up environment.

  • Proven experience designing change strategies for a diverse workforce, including frontline or operational teams.

  • A strong analytical mindset: you know how to leverage data and workforce metrics to back up your strategies.

  • Excellent facilitation skills with the ability to lead workshops and align stakeholders across different countries and management levels.

  • A proactive mindset: you spot implementation risks early, take ownership, and drive solutions forward independently.


Benefits for a smooth ride:

  • Salary starting from €4.240 p/m, tailored to your experience, + 8% holiday allowance.

  • Your own Swapfiets (lend-lease) 🚲!

  • 32 vacation days for ample time off (that’s right, next to 25 vacation days you can use your 7 Swap days as you please).

  • A solid pension plan and a discount on your health insurance.

  • Mac or Windows laptop and phone allowance.

  • A challenging and rewarding role with significant responsibility and friendly colleagues.

  • Travel allowance (if you live more than 11 km away from the office, otherwise you’ll just use your Swapfiets, right.. 😎?)

  • Delicious and affordable lunch at the office prepared by our lunch heroes.

  • Access to Urban Sports Club for Business arrangement (to promote your healthy lifestyle!)

  • Learning programs development opportunities through our L&D department.

  • Engaging workshops and inspirational talks.

  • One day off per year to do voluntary work paid by Swapfiets.

  • Flexibility to work from and at the office in Amsterdam.


Ready for the Swapfiets adventure?
If you’re excited about contributing to a sustainable and rapidly growing company, we encourage you to apply!

Fede fordele

Cykel-Ikon

Gratis Swapfiets

Dukke-Ikon

Sjov arbejdskultur

Kort-Ikon

Udviklingsmuligheder

Hjerte-Ikon

Støttende hold

Afslutnings-Ikon

Læringsmuligheder

Afslutnings-Ikon

Læringsmuligheder

Fede fordele

Cykel-Ikon

Gratis Swapfiets

Dukke-Ikon

Sjov arbejdskultur

Kort-Ikon

Udviklingsmuligheder

Hjerte-Ikon

Støttende hold

Afslutnings-Ikon

Læringsmuligheder

Afslutnings-Ikon

Læringsmuligheder

Fede fordele

Cykel-Ikon

Gratis Swapfiets

Dukke-Ikon

Sjov arbejdskultur

Kort-Ikon

Udviklingsmuligheder

Hjerte-Ikon

Støttende hold

Afslutnings-Ikon

Læringsmuligheder

Afslutnings-Ikon

Læringsmuligheder

Derfor skal du cykle med os

At arbejde hos Swapfiets er som at hoppe på livets fedeste cykeltur! Vi træder i pedalerne med et klart formål og ved, at vores arbejde gør en forskel for mennesker, byer og planeten. Med et superteam, åben kommunikation og flad struktur vil du altid have nogen, der hepper på dig. Selvom vi kører hurtigt og navigerer gennem de uventede sving, sørger vi for, at rejsen er spændende, givende og – vigtigst af alt – sjov!

Derfor skal du cykle med os

At arbejde hos Swapfiets er som at hoppe på livets fedeste cykeltur! Vi træder i pedalerne med et klart formål og ved, at vores arbejde gør en forskel for mennesker, byer og planeten. Med et superteam, åben kommunikation og flad struktur vil du altid have nogen, der hepper på dig. Selvom vi kører hurtigt og navigerer gennem de uventede sving, sørger vi for, at rejsen er spændende, givende og – vigtigst af alt – sjov!

Derfor skal du cykle med os

At arbejde hos Swapfiets er som at hoppe på livets fedeste cykeltur! Vi træder i pedalerne med et klart formål og ved, at vores arbejde gør en forskel for mennesker, byer og planeten. Med et superteam, åben kommunikation og flad struktur vil du altid have nogen, der hepper på dig. Selvom vi kører hurtigt og navigerer gennem de uventede sving, sørger vi for, at rejsen er spændende, givende og – vigtigst af alt – sjov!

Lignende jobtilbud

Customer service agent - Dutch (flex) - Amsterdam

Swapfiets NL

7-month contract

6. jul. 2026

Customer Service Team Lead (German/French)

Swapfiets NL

1 year

13. jul. 2026

Digital Marketing - Email Marketing Internship

SwapServices

Intern

12. jun. 2026

Digital Marketing - Pricing & Customer Loyalty Internship

SwapServices

Intern

9. jul. 2026

Lignende jobtilbud

Customer service agent - Dutch (flex) - Amsterdam

Swapfiets NL

7-month contract

6. jul. 2026

Customer Service Team Lead (German/French)

Swapfiets NL

1 year

13. jul. 2026

Digital Marketing - Email Marketing Internship

SwapServices

Intern

12. jun. 2026

Digital Marketing - Pricing & Customer Loyalty Internship

SwapServices

Intern

9. jul. 2026

Lignende jobtilbud

Customer service agent - Dutch (flex) - Amsterdam

Swapfiets NL

7-month contract

6. jul. 2026

Customer Service Team Lead (German/French)

Swapfiets NL

1 year

13. jul. 2026

Digital Marketing - Email Marketing Internship

SwapServices

Intern

12. jun. 2026

Digital Marketing - Pricing & Customer Loyalty Internship

SwapServices

Intern

9. jul. 2026

Klar til turen?

Hop med på turen - bliv en del af vores meningsfulde mission og arbejd sammen med et fantastisk team i et tempofyldt, sjovt miljø!

DK

Klar til turen?

Hop med på turen - bliv en del af vores meningsfulde mission og arbejd sammen med et fantastisk team i et tempofyldt, sjovt miljø!

DK

Klar til turen?

Hop med på turen - bliv en del af vores meningsfulde mission og arbejd sammen med et fantastisk team i et tempofyldt, sjovt miljø!

DK