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UX Research Intern

Netherlands, Noord-Holland, Amsterdam (HQ)Internships

Job description

Are you ready for your Swapfiets adventure?

Hi, we are Swapfiets! 👋 The bicycle subscription where you are always assured of a working bicycle.

Our mission? Making cities more livable and sustainable under the motto 'buy less, use more'.

Do you see a challenge instead of a problem? And are you ready for an acceleration in your career? Then you are ready for the Swapfiets adventure!

Your goal

As our first UX Research intern you will get to dive right into designing and leading studies that will help us better meet our members’ needs. You’ll be working directly with the UX Research Lead to support the research process end to end, from creating plans, to conducting research, and delivering impactful deliverables that inform and inspire our teams to act on the findings.

We’re looking for someone who takes initiative, is self-directed, and has a big appetite for knowledge. There is lots of room for you to gain hands-on experience conducting valuable research work with the support and coaching of the User Research Lead.

What will your responsibilities look like?

  • Work cross-functionally with Product Managers, Product Designers, Marketeers and Engineers to integrate user-research into the product development cycle

  • Create research plans and scripts with the support of the User Research Lead

  • Collect and analyze qualitative data of user needs, motivations and behaviors through conducting in-depth interviews and usability tests. 

  • Write reports and support product teams in integrating findings into the design process

Job requirements

What we offer

  • An internship compensation of 400 euros per month;
  • A challenging internship with projects & deliverables of your own;
  • Working in a young and fast growing company;
  • Be part of the Swapfiets road to expansion! Leading the movement toward more liveable cities!
  • The opportunity to learn more about UX and working in a multidisciplinary team;
  • Your own Swapfiets of course 🚲!

Your profile

You’ll be successful in this role if you have a strong hunger to learn, passion for user-centered design, and a great approach to collaboration.

  • Be available for a regular internship (4-6 months);

  • Be enrolled in a bachelors or Masters study in HCI, Psychology, Social Sciences or a related field;

  • You have some experience planning, scoping, conducting, analyzing and communicating research;

  • You write and speak English proficiently.


You can now directly apply for this vacancy.

  • As soon as we think: you've got what it takes to qualify for this position, our recruitment team will contact you to check some basic information and ask you about some of your previous successes related to the role.

  • Next, you will be invited for a first job interview with the User Research Lead and one of our Product Designers.

  • Are you and Swapfiets still as enthusiastic at the end of the process? Then you will receive an offer to join the Swapfiets team!