Store Manager - Antwerpen
Belgium, Vlaams Gewest, AntwerpenStore & Field
Are you ready for your Swapfiets adventure
Hi, we are Swapfiets! 👋 The bicycle subscription where you are always assured of a working bicycle. Our mission? Making cities more livable and sustainable under the motto 'buy less, use more'.
Do you see a challenge instead of a problem? And are you ready for an acceleration in your career? Then you are ready for the Swapfiets adventure!
Do you recognize yourself in this?
Your goal? Very simple: you make our members and colleagues super happy! Swapfiets stands for Service, with a capital S. You make sure our members experience our great service every day. You are a frontrunner when it comes to delivering service and you set a good example for your team.
You are responsible for the daily store & field management in your city;
You will work 50% of the time in the Swapfiets store or field and deliver outstanding service;
You will manage a small team of Swappers & Store Heroes and train them to deliver uniform and awesome experience to our members while driving customer basket value;
You hire these Swappers & Store Heroes yourself and create their contracts together with HR;
You ensure that the Swappers & Store Heroes have a sweet spot in your well-functioning and motivated team;
You take care of the on-boarding and off-boarding of the new Swappers & Store Heroes and think along to make this process even more epic;
You are the face of the Swapfiets Store & Field service in your region and ultimately provide the epic service to our customers;
You are the link between the Swappers & Store Heroes, our members and the District Manager Store & Field.
Who are you?
You have worked with a team of young part-timers before and get a lot of energy from it (1-3 years);
You get energy from being in contact with our members and helping them in the best possible way;
You don't like to end your day until your schedule is tight and smooth and everyone knows where they stand;
You feel good about your day when every member gets the service they deserve and your team works hard and is motivated to do so;
With your help, everyone knows what to do; You always communicate clearly and honestly;
You always think about what's best for the customer and how your Swappers & Shop Heroes can work best;
You are also the one who turns off the bicycle lights in the street if someone has forgotten to do so.
What does Swapfiets offer you?
Your own Swapfiets (lend-lease) 🚲!
Group insurance via AG insurance;
Hospitalisation insurance via DKV
MacBook or a Windows laptop (whichever you prefer)
A lot of responsibility, challenging work and pleasant colleagues
Travel allowance (if you live more than 11 km from the office, otherwise you just use your Swapfiets, right? 😎?)
Learning programmes developed by our L&D department
Many workshops and inspiring talks
One day off per year for voluntary work paid by Swapfiets