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Store Manager - Antwerpen

Belgium, Vlaams Gewest, AntwerpenStore & Field

Job description

Are you ready for your Swapfiets adventure

Hi, we are Swapfiets! 👋 The bicycle subscription where you are always assured of a working bicycle. Our mission? Making cities more livable and sustainable under the motto 'buy less, use more'.

Do you see a challenge instead of a problem? And are you ready for an acceleration in your career? Then you are ready for the Swapfiets adventure!

Do you recognize yourself in this?

Your goal? Very simple: you make our members and colleagues super happy! Swapfiets stands for Service, with a capital S. You make sure our members experience our great service every day. You are a frontrunner when it comes to delivering service and you set a good example for your team.

Your responsibilities

  • You are responsible for the daily store & field management in your city;

  • You will work 50% of the time in the Swapfiets store or field and deliver outstanding service;

  • You will manage a small team of Swappers & Store Heroes and train them to deliver uniform and awesome experience to our members while driving customer basket value;

  • You hire these Swappers & Store Heroes yourself and create their contracts together with HR;

  • You ensure that the Swappers & Store Heroes have a sweet spot in your well-functioning and motivated team;

  • You take care of the on-boarding and off-boarding of the new Swappers & Store Heroes and think along to make this process even more epic;

  • You are the face of the Swapfiets Store & Field service in your region and ultimately provide the epic service to our customers;

  • You are the link between the Swappers & Store Heroes, our members and the District Manager Store & Field.

Job requirements

Who are you?

  • You have worked with a team of young part-timers before and get a lot of energy from it (1-3 years);

  • You get energy from being in contact with our members and helping them in the best possible way;

  • You don't like to end your day until your schedule is tight and smooth and everyone knows where they stand;

  • You feel good about your day when every member gets the service they deserve and your team works hard and is motivated to do so;

  • With your help, everyone knows what to do; You always communicate clearly and honestly;

  • You always think about what's best for the customer and how your Swappers & Shop Heroes can work best;

  • You are also the one who turns off the bicycle lights in the street if someone has forgotten to do so.

What does Swapfiets offer you?

  • Your own Swapfiets (lend-lease) 🚲!

  • Group insurance via AG insurance;

  • Hospitalisation insurance via DKV

  • MacBook or a Windows laptop (whichever you prefer)

  • A lot of responsibility, challenging work and pleasant colleagues

  • Travel allowance (if you live more than 11 km from the office, otherwise you just use your Swapfiets, right? 😎?)

  • Meal vouchers

  • Eco cheques

  • Learning programmes developed by our L&D department

  • Many workshops and inspiring talks

  • One day off per year for voluntary work paid by Swapfiets