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Store Manager - Amsterdam

Netherlands, Noord-Holland, AmsterdamStore & Field

Job description

Are you ready for your Swapfiets adventure

Hi, we are Swapfiets! 👋 The bicycle subscription where you are always assured of a working bicycle. Our mission? Making cities more livable and sustainable under the motto 'buy less, use more'.

Do you see a challenge instead of a problem? And are you ready for an acceleration in your career? Then you are ready for the Swapfiets adventure!

Do you recognize yourself in this?

Your goal? Very simple: you make our members and colleagues super happy! Swapfiets stands for Service, with a capital S. You make sure our members experience our great service every day. You are a frontrunner when it comes to delivering service and you set a good example for your team.

You as the Store & Field manager will manage the Field Lead and the Store Leads. It is your responsibility to ensure that the stores in Amsterdam and Haarlem function optimally and that they look completely up to our standard. You will train the Store Leads to give our members a great shopping experience. The team you will lead is more than 10 FTE of storeleads, store swappers, senior field lead and repair swappers who are responsible for the stores in Amsterdam. 

Your responsibilities:

  • As a Store & Field manager you will drive the member experience and makes sure to exceed members service expectations;

  • You will manage the field lead; 

  • You will manage the store leads and trains them to deliver an awesome store experience to our members;

  • Leads the store & field operation consisting of store swappers, field swappers and repair swappers across multiple stores; 

  • Drives the local marketing strategy and coordinates activations; 

  • It's your responsibility to schedule the repair swappers and store swappers;

  • Ensures retail looks 100% of the time completely conform guideline & proper; 

  • Ensures we deliver service within set time-frame while also meeting local retail & Field hour budgets; 

  • 40 hour contract.

Job requirements

Your profile:

  • Higher vocational working or thinking level.

  • 1-3 years of relevant work experience;

  • Preferably experience with people management;

  • Affinity with bikes and service;

  • Fluent in English & local language.

  • Full-time available

  • You live in (or within cycling distance from) Amsterdam

What Swapfiets offers you

  • Your own Swapfiets (lend-lease) 🚲!

  • A pension plan and a discount on your health insurance

  • MacBook or a Windows laptop (what you prefer)

  • Lots of responsibility, challenging work, and friendly colleagues

  • Travel allowance (if you live more than 11 km away from the office, otherwise you’ll just use your Swapfiets, right.. 😎?)

  • Onefit for Business arrangement (to promote your healthy lifestyle!)

  • Learning programs developed by our L&D department

  • Lots of workshops and inspirational talks

  • One day off per year to do voluntary work paid by Swapfiets


As soon as you apply

  • And we think this is a match! Our recruitment team will contact you to discuss your application;

  • You will then be invited for an first interview;

  • Followed by a second interview;

  • Are you and Swapfiets still as enthusiastic at the end of the process? Then you will receive an offer to join the Swapfiets team!