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Store Hero | Sales Associate (m/f/d) - Berlin

Germany, Berlin, BerlinStore & Field

Job description


We are Swapfiets - the first bike subscription worldwide. With our concept we are turning the bicycle world upside down. It all started as a start-up in Delft (Holland) with 40 used bicycles and now you can find us in more than 50 cities in 9 countries with our self-designed bicycles. How did we do it? With our one of a kind service - Celebrated by more than 270,000 happy Swapfiets members. But we want to achieve even more and for that we need you!


You live and breathe our extraordinary Swapfiets service on the road in our service area or in our store and your charming personality puts a smile on every member’s face.

  • New members love you - you support them with their Swapfiets, so they can cycle happily ever after

  • For existing members, you do small repairs on the Swapfiets, so they always have a functioning bike

  • If a repair is not possible, you will swap the bike

  • You pay attention to comfort and order in the store

Job requirements


  • Fantastic service is always your top priority - no matter what!

  • First experience in a service-oriented job is a nice-to-have, but not a must

  • You are available for at least 12 hours a week

  • You are good at communicating, you can approach people with ease and people feel at ease and comfortable around you

  • With your eye for detail and your sense for a warm atmosphere, everyone feels at home in our Swapfiets Store

  • Fantastic service is always on our mind - Hopefully on yours as well!

Your benefits:

  • Open feedback culture and flat hierarchies
  • Central city location
  • Comprehensive induction and good opportunities for further development
  • Flexible working hours
  • Possibility of relocation to another city - or even country!
  • Regular employee events
  • 30 days holiday for full-time employees
  • Your own Swapfiets - for your way to work and for private use 🚲

Will you join us? Then your growth path could look like this:
At Swapfiets, we not only care about a sustainable footprint, but also about a sustainable career for our colleagues. We offer our employees the opportunity to develop within our organisation in the direction that suits them!

We respect the individuality of every single person and want you to feel valued during the application process. Please support us by telling us what is important to you.