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Store Hero (m/f/d) - Full-Time

Germany, Hamburg, HamburgStore & Field

Job description


We are Swapfiets - the first bike subscription worldwide. With our concept we are turning the bicycle world upside down. It all started as a start-up in Delft (Holland) with 40 used bicycles and now you can find us  in more than 50 cities in 9 countries with our self-designed bicycles. How did we do it? With our one of a kind service - Celebrated by more than 250,000 happy Swapfiets members. But we want to achieve even more and for that we need you!


You live and breathe our extraordinary Swapfiets service as part of our Swapfiets Store team and your charming personality puts a smile on every member’s face. 

  • New members love you - you support them with their Swapfiets, so they can cycle happily ever after

  • For existing members, you do small repairs on the Swapfiets,  so they always have a functioning bike

  • If a repair is not possible, you swap the bike, so our Swapfiets keep on rolling

  • You pay attention to comfort and order in the store

Job requirements


  • You speak fluent German

  • Fantastic service is always your top priority - no matter what!

  • First experience in a service-oriented job is a nice-to-have, but not a must

  • You are good at communicating, you can approach people with ease and people feel at ease and comfortable around you

  • With your eye for detail and your sense for a warm atmosphere, everyone feels at home in our Swapfiets Store

  • Fantastic service is always on our mind - Hopefully on yours as well!

We respect the individuality of every single person and want you to feel valued during the application process. Please support us by telling us what is important to you. Not sure if we are the right company for you? Then write us an email, you reach us via recruitment.ddkat(@)