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Store & Field Lead, Odense

Denmark, Syddanmark, odenseStore & Field

Job description

You are the lubricating oil that makes sure that the chain runs smoothly. You ensure that our customers experience our amazing service every day. You are a frontrunner when it comes to delivering service and you teach your team by example. You are a leader and you like to enthuse people around you. When shit hits the fan you are also able to handle problems in the store or on our swap cars, a swapper who overslept or an unexpected snowstorm. You know how to sell our amazing products and you make sure our customers leave with what they want, no exceptions.


This is how you reach your goal
  • You are responsible for the daily store & field management in your city;

  • Works 60 - 100% of the time in store or field and delivers outstanding service;

  • Hires and manages a small team of Swappers & Store Heroes and trains them to deliver uniform and awesome experience to our members;

  • You ensure that the Swappers & Store Heroes have a sweet spot in your well-functioning and motivated team;

  • You take care of the on- and off-boarding of new Swappers & Store Heroes and think along to make this process even more epic;

  • You will be the face of the Swapfiets Store & Field service in Odense and ultimately provide the epic service to our members;

Job requirements

This makes you better than good
  • You previously worked with a team of young part-timers and you get a lot of energy from that;

  • You’ve got an amazing member focus and know how to put a smile on our members’ faces;

  • You get energy by being in contact with our members and helping them in the best way possible;

  • You do not like to end your day until your schedule is tight and smooth and everyone knows where he/she stands;

  • With your help everybody knows what to do, you always communicate clearly and honestly;

  • You are also the one who turns off the bike lights in the street when someone has forgotten this;

  • You speak Danish and preferably English.

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