WE ARE SWAPFIETS!
We are Swapfiets - the first bike subscription worldwide. With our concept we are turning the bicycle world upside down. It all started as a start-up in Delft (Holland) with 40 used bicycles and now you can find us in more than 50 cities in 9 countries with our self-designed bicycles. How did we do it? With our one of a kind service - Celebrated by more than 250,000 happy Swapfiets members. But we want to achieve even more and for that we need you!
You are the Swapfiets Ambassador of your city. For your team you are a role model and the first point of contact for questions and concerns.
You are the face of the Store & Field Service in your region. Further, you offer the ultimate Swapfiets service yourself for our members in the store or in the field
You always have an overview over all processes in store & field. You identify potential for improvement and implement new global swapfiets standards precisely
Management responsibilities for a team of working students and mini-jobbers, you make sure that your team is satisfied and motivated to always offer the best Swapfiets service
In addition, you are responsible for the recruitment and hiring of new team members - your People & Culture team is always there to help
You are the link between your city, the district and all of Swapfiets
That makes you stand out!
You know what good service means thanks to your professional experience in the service sector or thanks to your training in retail or in the hospitality sector.
Your written and spoken German is excellent, you also feel comfortable communicating in English
You are excited about the idea to lead a team, ideally you already have some leadership experience
You feel comfortable working in a team or on your own and you know when to ask for support
You enjoy handling a number of different tasks and responsibilities and you know how to set priorities
We respect the individuality of every single person and want you to feel valued during the application process. Please support us by telling us what is important to you. Not sure if we are the right company for you? Then write us an email, you reach us via recruitment.ddkat(@)swapfiets.com.