Store & Field Lead (m/f/d) - Frankfurt

  • Store & Field
  • Frankfurt, Germany

Store & Field Lead (m/f/d) - Frankfurt

Job description

You are the lubricating oil that makes sure that the chain runs smoothly. You ensure that our customers experience our amazing service every day. You are a frontrunner when it comes to delivering service and you teach your team by example. You are a leader and you like to enthuse people around you. When shit hits the fan you are also able to handle problems in the store or on our Swapcars, a Swapper who overslept or an unexpected snowstorm. You know how to sell our amazing products and you make sure our customers leave with what they want, no exceptions.


  • You are responsible for the daily store & field management in your city;
  • You will work 80% of the time in the Swapfiets store or field and deliver outstanding service;
  • You will manage a small team of Swappers & Store Heroes and train them to deliver uniform and awesome experience to our members while driving customer basket value;
  • You hire these Swappers & Store Heroes yourself and create their contracts together with HR;
  • You ensure that the Swappers & Store Heroes have a sweet spot in your well-functioning and motivated team;
  • You take care of the on-boarding and off-boarding of the new Swappers & Store Heroes and think along to make this process even more epic;
  • You are the face of the Swapfiets Store & Field service in your region and ultimately provide the epic service to our customers;
  • You are the link between the Swappers & Store Heroes, our members and the District Manager Store & Field.



  • You previously worked with a team of young part-timers and you get a lot of energy from that (1-3 years);
  • You preferably have a network of local enthusiasts who you convince to come and work at Swapfiets;
  • You’ve got an amazing customer focus and know how to put a smile on our members’ faces;
  • You get energy by being in contact with our members and helping them in the best way possible;
  • You do not like to end your day until your schedule is tight and smooth and everyone knows where he/she stands;
  • You prefer to work independently and can therefore make the right decisions;
  • You feel good about your day when every member got the service they deserved and your team worked hard and was motivated to.
  • With your help everybody knows what to do, you always communicate clearly and honestly;
  • You’re always thinking about what’s best for the customer and how your Swappers can work best;
  • You are also the one who turns off the bike lights in the street when someone has forgotten this.