Store & Field Lead - Haarlem

Are you ready for your Swapfiets adventure

Hi, we are Swapfiets! 👋 The bicycle subscription where you are always assured of a working bicycle. Our mission? Making cities more livable and sustainable under the motto 'buy less, use more'.

Do you see a challenge instead of a problem? And are you ready for an acceleration in your career? Then you are ready for the Swapfiets adventure!

Do you recognize yourself in this?

Your goal? Very simple: you make our members and colleagues super happy! Swapfiets stands for Service, with a capital S. You make sure our members experience our great service every day. You are a frontrunner when it comes to delivering service and you set a good example for your team.

You are the lubricating oil that makes sure that the chain runs smoothly. You ensure that our customers experience our amazing service every day. You are a frontrunner when it comes to delivering service and you teach your team by example. You are a leader and you like to enthuse people around you. When shit hits the fan you are also able to handle problems in the store or on our Swapcars, a Swapper who overslept or an unexpected snowstorm. You know how to sell our amazing products and you make sure our customers leave with what they want, no exceptions.

Your responsibilities

• You are responsible for the daily store & field management in your city;

• You will work 80% of the time in the Swapfiets store or field and deliver outstanding service;

• You will manage a small team of Swappers & Store Heroes and train them to deliver uniform and awesome experience to our members while driving customer basket value;

• You hire these Swappers & Store Heroes yourself and create their contracts together with HR;

• You ensure that the Swappers & Store Heroes have a sweet spot in your well-functioning and motivated team;

• You take care of the on-boarding and off-boarding of the new Swappers & Store Heroes and think along to make this process even more epic;

• You are the face of the Swapfiets Store & Field service in your region and ultimately provide the epic service to our customers;

• You are the link between the Swappers & Store Heroes, our members and the District Manager Store & Field.

  
  

Your profile

• You preferably have a network of local enthusiasts who you convince to come and work at Swapfiets;

• You’ve got an amazing customer focus and know how to put a smile on our members’ faces;

• You get energy by being in contact with our members and helping them in the best way possible;

• You prefer to work independently and can therefore make the right decisions;

• You feel good about your day when every member got the service they deserved and your team worked hard and was motivated to;

• With your help everybody knows what to do, you always communicate clearly and honestly;

• You’re always thinking about what’s best for the customer and how your Swappers can work best;

• You are also the one who turns off the bike lights in the street when someone has forgotten this'.

What Swapfiets offers you

• Your own Swapfiets (lend-lease) 🚲!

• A pension plan and a discount on your health insurance

• MacBook or a Windows laptop (what you prefer)

• Lots of responsibility, challenging work, and friendly colleagues

• Travel allowance (if you live more than 11 km away from the office, otherwise you’ll just use your Swapfiets, right.. 😎?)

• Onefit for Business arrangement (to promote your healthy lifestyle!)

• Learning programs developed by our L&D department

• Lots of workshops and inspirational talks

• One day off per year to do voluntary work paid by Swapfiets