Service Assistant Store & Field (Student Job)

Are you a people-person with a need for speed, and a valid driver’s license to match? Are you equally comfortable with navigating the busy streets of Rotterdam and striking up conversations with anyone and everyone? If so, we’ve got just the job for you!

Join our fast-growing, sustainable scale-up as a Store & Field Service Assistant and be the hero of the day by providing awesome customer service, fixing bikes in-store, and delivering smiles (and bikes!) to our members. So, what are you waiting for? Jump in our Swapcar and let’s ride to success together!

Your responsibilities

• Work in the store and deliver outstanding Swapfiets service to members
• You’re the first point of contact for (potential) members, helping them set up a new subscription or providing support with any issues they might have
• You keep the shop clean, tidy and organized
• You will drive around the city by car to help our members
• Perform small bike repairs and preventive maintenance on our Swapfiets bikes on site and in the store, so our members can happily keep biking
• Swap out bikes, if they can’t be repaired on the spot, and drive them to our Store/Warehouse

Your profile

• In possession of a driving licence (for a minimum period of 6 months);

• Affinity with bikes and service;

• Preferably fluent in both English and Dutch;

• Experience in working alone & being able to make decisions;

• Available for at least 12 hrs a week 

What does Swapfiets offer you?

• Your own Swapfiets🚲 (lease);
• Flexible or fixed working hours/days possible. On weekdays and weekends;
• Become part of Swapfiets's fun operation in Haarlem! Our regular team meetings always include food/drinks and a good time, while we also do bigger team events :-)
• We offer a lot of responsibility, challenging and dynamic work;
• Growth possibilities within Swapfiets (you can even move cities or countries with us!);
• No seasonal work - we work all year round!

Our quick and easy Recruitment process

1. Apply with us and answer only a few short questions.

2. If we see a match, we invite you directly to talk with our store lead at the store.

3. Are both sides enthusiastic? Then you will receive your offer to join our Swapfiets Team! 🚲