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Senior Product Manager - Payments

Netherlands, Noord-Holland, AmsterdamTech

Job description

Do you want to turn the world of cycling upside down and take the digital experience of more than 270.000 members and our entire servicing squad to the highest level?

We are Swapfiets; started in 2014 and currently active in 70+ cities, across 9 different countries. At our HQ in Amsterdam, we work with around a hundred colleagues to offer the very best user experience to our customers, who in turn receive epic service from a team of 1500+ swappers and bike mechanics.

We are looking for a curious, data-driven and detail-oriented Senior Product Manager. In this role, you will be part of the Product Management team and get full responsibility of the Payments domain (payments, subscriptions, billing & debt collection). By improving the processes and product, you will have a direct impact on the satisfaction of our members and the scalability of our business.

You will work closely with the CFO as your main stakeholder and collaborate with other Product Managers. You work in a scrum team with a payments background. You get full responsibility for identifying, prioritizing and solving problems on our Payments domain and customer journey. Both online and in Retail. We expect you to go beyond just development, taking full ownership of problems to solve & process implications to reach your goals.

In your day to day activities, you will work directly with your (scrum) product team and stakeholders, ranging from our Finance/Legal team to our Payments Service Provider, Swapdesk (customer support), Retail and Operational teams. This position requires a user-first mentality, strong eye for detail and an analytic mindset. You have robust stakeholder management skills, and have solid data available to back your arguments. We’re looking for a candidate who brings focus to the work, structure to the team, and clarity to the stakeholders. And in short: you like to make complex things simple.


  • Lead strategy and roadmap prioritization for the Payments scrum team

  • Contribute to the digital Product Team a solid knowledge of the various constraints of the business

  • Contribute to the digital Product Team a deep knowledge of our users, and the data about how our users engage with our digital products

  • Accountable of ensuring solutions for medium complexity problems are valuable and viable

  • Track industry trends and the competitive landscape as they pertain to the digital product

  • Collaborate closely with digital Product Designers and Engineers to discover effective solutions, and then work together to deliver those solutions to market

  • Take part in user discovery, testing and advocating for building the right thing for our members.

  • Lead impactful digital product changes and rollouts, facilitates change management

  • Contribute to improving digital product development life cycle; implementation of best practices

  • Organize product demos for stakeholders, having the team present outcomes created by sprint goal achievement.

  • Project level stakeholder management

Job requirements

  The ideal candidate will have:

  • Higher vocational or academic working - and thinking level

  • Minimum of 3-5 years experience as either a Product Manager, Product Designer, Engineer, Data Analyst, Data Scientist, or User Researcher working on digital products

  • Minimium of 2-3 years relevant experience in payments, billing and debt collection

  • Demonstrated understanding of the techniques and methods of modern digital product discovery and delivery, preferably in a similar role combining both product management and ownership.

  • Demonstrated ability to figure out solutions to hard problems with many constraints, using sound judgment to assess risks, and create a well-structured, data-informed narrative.

  • Proven ability to engage with engineers, designers, and company leaders in a constructive and collaborative relationship.

  • Experience with Scrum way of working.

  • Excellent communication skills in English.

What Swapfiets offers you

  • Your own Swapfiets (lend-lease) 🚲!

  • 32 vacation days (that’s right, next to 25 vacation days you can use your 7 Swap days as you please)

  • A solid pension plan and a discount on your health insurance

  • MacBook or a Windows laptop (what you prefer)

  • Lots of responsibility, challenging work, and friendly colleagues

  • Travel allowance (if you live more than 11 km away from the office, otherwise you’ll just use your Swapfiets, right.. 😎?)

  • Delicious lunch at the office for a small contribution

  • Onefit exercise membership (to promote your healthy lifestyle!)

  • Education budget in order to improve your skills & knowledge

  • Learning programs developed by our L&D department

  • Lots of workshops and inspirational talks

  • One day off per year to do voluntary work paid by Swapfiets

  • Flexibility in working from home and at our brand new (!) office at the Molukkenstraat.

Are you ready to join a team with high ambitions?

We are growing fast internationally. With your help, we want to continue expanding. What we are most proud of is how much we have already achieved as a team. Our team (around 20 developers, testers, designers, and product managers) is characterized by a positive and collaborative atmosphere, flexibility, and ownership. But also: lots of humor, after-work activities (boot camp, climbing, cycling, hackathons), daily lunches, and Friday afternoon drinks.