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Senior Digital Product Designer - Operations & Service Experience

Amsterdam (HQ), Noord-Holland, NetherlandsTech

Job description

Do you want to turn the world of cycling upside down and take the digital experience of more than 270,000 members to the highest level?

We are Swapfiets; started in 2014 and currently active in 70+ cities, across 9 different countries. At our HQ in Amsterdam, we work with around a hundred colleagues to offer the very best user experience to our members, who in turn receive epic service from a team of 1500+ Swappers and Mechanics.

We are looking for a Senior Digital Product Designer to join our UX Design team as part of a new squad that will work with two of our product teams who build capabilities and tools to support all our colleagues who directly serve our members. As the direct point of contact for these teams, you will be responsible for ensuring that the right UX priorities are picked up by you and one other designer and you will drive collaboration across the product teams and the UX Design department. 

What will your responsibilities look like?

  • You set the user experience vision within your scope and ensure that partners & stakeholders are bought in and aligned to it.

  • You use user research and cross-functional discovery to develop hypotheses to test and use various data sources to shape your design decisions.  

  • You pair with your product and engineering partners to shape OKRs and advocate for the right UX priorities to be prioritized, linking these with clear business outcomes.

  • You deliver high quality design solutions, working to elevate the quality of our design systems and how we work with development to translate design to development.

  • You thrive in driving strategic cross-functional projects that span teams and areas of the user experience. 

  • You contribute to building a high performing design team by mentoring and coaching other designers and role modeling the Swapfiets values (Made Simple, Grow Further, Be Supportive)

Job requirements

Your profile

You’ll be successful in this role if you have a strong hunger to learn, passion for user-centered research and design, and a great approach to collaboration.

  • You have at least 7-10 years experience in digital product design

  • You write and speak English proficiently

  • You are experienced in working in Figma and in Agile/Scrum environments

  • You have built processes to continuously collect user insights to inform and evaluate your designs.

  • You use hypotheses, testing, and establishing metrics for success to guide your work

  • You have taken ownership of planning UX work and crafting OKRs with product managers and engineers

  • You love to coach others and help them grow

What Swapfiets offers you

  • Your own Swapfiets (lend-lease) 🚲!

  • A solid pension plan and a discount on your health insurance

  • Lots of responsibility, challenging work, and friendly colleagues

  • Travel allowance (if you live more than 11 km away from the office, otherwise you’ll just use your Swapfiets, right.. 😎?)

  • Delicious lunch at the office for a small contribution

  • Onefit for Business arrangement (to promote your healthy lifestyle!)

  • Learning programs developed by our L&D department

  • Lots of workshops and inspirational talks

  • One day off per year to do voluntary work paid by Swapfiets

  • Flexibility in working from home/ at our brand new (!) office at the Molukkenstraat in Amsterdam.


You can now directly apply for this vacancy.

  • Please make sure to submit your portfolio when applying, so we can learn more about your work and approach

  • As soon as we think: you've got what it takes to qualify for this position, our recruitment team will contact you to check some basic information and ask you about some of your previous successes related to the role.

  • Our hiring process has 4 steps:
    • Interview with the UX Design Manager

    • Case Study

    • Case Review & Interview with Product Designer & Engineer

    • Interview with Product Managers

  • Are you and Swapfiets still as enthusiastic at the end of the process? Then you will receive an offer to join the Swapfiets team!