Sales Support B2B NL & BE

  • Customer Service
  • Amsterdam (HQ), Netherlands

Sales Support B2B NL & BE

Job description

Your goal 

It's our goal to get even more companies and therefore people on our Swapfiets and that is why we are looking for a new Sales Support employee B2B. It will be your goal to actively expand our client base while giving epic service to our existing customers.

The sales support department consists of a young and vibrant team consisting of 4 colleagues at HQ and 2 in Germany. You will be our first point of contact for handling incoming leads and giving epic service. All whilst keeping our (financial) administration and delivery schedules orderly and up-to-date. Furthermore you will assist with outbound sales and projects to improve our processes.


Your responsibilities

  • Supportive is your middle name; you enjoy helping our customers and can service them in both English and Dutch, via phone or email
  • You send out contracts;
  • You're a real planner, together with the operations team, you will make sure that the bikes are delivered at the right place and time
  • You schedule appointments like on site repairs, exchanges, first deliveries or pick-ups, sometimes up to 50 at a time;
  • You answer questions about invoices and can correct them if needed;
  • You handle mutations in our system for accounts, bikes, appointments & payment details;
  • You develop a basic knowledge of accounting to make sure our own accounting is on point;
  • Your commercial attitude ensures that you don’t miss an opportunity to acquire new leads or generate more sales through aftercare.

    Requirements

    Your profile

    • You have at least one year of working experience;
    • Whilst reading this you have already become excited to start helping companies and their employees get on their new Swapfiets;
    • You are customer friendly and are willing to go the extra mile to service our clients;
    • You have some experience in a service orientated environment
    • You have adequate knowledge of HOK (our system) and planning appointments;
    • You are fluent in Dutch and English;
    • You can handle responsibility and feel responsible for the complete B2B process;
    • You are available 5 days a week from 09:00 to 17:30;
    • You work neatly and orderly;
    • Stress is a word you don’t know; you perform better under pressure;
    • You’re a team player; because you know that, with a good (and fun!) team, you achieve more!

    NOTE: This role is based in Amsterdam HQ.