Want to turn the world of cycling upside down and take the digital experience of more than 200,000 members to the highest level?
We are Swapfiets; started in 2014 and currently active in nearly 70 cities, across 7 different countries. At our HQ in Amsterdam, we work with around a hundred colleagues to offer the very best user experience to our members, who in turn receive epic service from a team of 1100+ Swappers and Mechanics.
Discovering, analyzing, sketching, designing, shipping - your passion to launch new things as simple and early as possible makes sure we learn how people interact with our products. You’re responsible for creating experiences that are simple, service-oriented and bring convenience: always thinking one step ahead. You do this together with your (scrum) product team, with whom you deliver solutions that drive user value and help contribute to business success.
Please note in this Product Designer role you will focus on products in the Operations area. You will work on products used by our 1000+ colleagues, ranging from operations management to Swappers in Store & Field. Our colleagues use these products for efficient operations and the delivery of epic service to our members.
What your day looks like
In this role you own the entire design process for your product. On a daily basis, you are busy with mapping out customer journeys, defining a promising hypothesis based on data, coming up with new innovative ideas for product improvements, conducting user interviews, leading design sprints with stakeholders, making rough sketches, prototyping, detailing designs for all states, analyzing data, etc. You own and appreciate it all. You enjoy getting close to the user and understand the importance of qualitative and quantitative insights for your designs.
The ideal candidate will have:
Are you ready to join a team with high ambitions?
We are growing fast internationally. With your help, we want to continue expanding. What we are most proud of is how much we have already achieved as a team. Our team (around 20 developers, testers, designers, and product managers) is characterized by a positive and collaborative atmosphere, flexibility, and ownership. But also: lots of humor, after-work activities (boot camp, climbing, cycling, hackathons), daily lunches, and Friday afternoon drinks. Note: we follow governmental guidelines and therefore follow a working from home policy. Once restrictions are lifted, we foresee a healthy combination of working from HQ and working from home.
Swapfiets in Amsterdam: your new workplace?
In Amsterdam East, at the Molukkenstraat, you will find our brand new (!) office. The office is also easy to reach by public transport (Muiderpoortstration) and of course with your Swapfiets Deluxe (which you get from us). As a Product Manager, you can also count on:
You can now directly apply for this vacancy. As soon as we think: you've got what it takes to qualify for this position, our recruitment team will contact you to check some basic information and ask you about some of your previous successes related to the role. Next, the first interview is with a Product Manager and our Head of digital Product. The second interview is held with two team members, followed by a third-round, which is a case presentation (prepared at home). The fourth round is an informal coffee with our Data, Digital and Technology Director. Are you and Swapfiets still as enthusiastic at the end of the process? Then you will receive an offer to join the Swapfiets team!