Junior IT Support

  • Amsterdam (HQ), Netherlands

Junior IT Support

Job description

Your goal

Do you want to turn the world of cycling upside down and take the physical and digital experience of more than 200.000 members and our entire servicing squad to the highest level?

You keep the Swapfiets-machine running. As the technical-know-it-all, you support everyone with an IT-related problem. You offer solutions asap and make sure it will not happen again in the future by giving constructive feedback to the involved departments. The IT support team is responsible for all hardware, application and security measures within Swapfiets. So our motto is that we rather prevent than cure. That’s why you regulate our access management, hand out encrypted devices and do regular tests within our landscape to make sure everything is safe and Swapfiets can continue to grow. You make sure that we are in it for the long haul and that everything keeps running smoothly.

You’ll be part of a small team that silently keeps Swapfiets going. Whenever there’s a problem, this team has got your back. Whether it's someone from the warehouse, HQ or even the CEO; they will all need you to do their work in a safe and convenient way. As a Junior you will get all the time to learn. All we want is someone who is eager to support and willing to roll up their sleeves!

Your Responsibilities

  • Be the global IT Support for all Swapfiets employees;
  • Act as second line support for our customer desk;
  • Be responsible for the global network and application security;
  • Actively monitor and test our landscape on (security) irregularities;
  • Roll out and support on software and device management;
  • Support with creating and maintaining software, access and security policies;
  • Manage our automated IT systems, including access and device management;
  • Support colleagues on new software licenses and application access;
  • Continuously improve the internal process to become even more supportive.


Your Profile

  • Higher vocational or secondary working and thinking level;
  • 1-3 years of working experience at an (Technical) service desk;
  • Affinity with ICT;
  • Excellent communication skills in English.