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IT Support

Netherlands, Noord-Holland, Amsterdam (HQ)Tech

Job description

Do you want to turn the world of cycling upside down and take the digital experience of more than 270,000 members to the highest level?

We are Swapfiets; started in 2014 and currently active in 70+ cities, across 9 different countries. At our HQ in Amsterdam, we work with around a hundred colleagues to offer the very best user experience to our customers, who in turn receive epic service from a team of 1500+ swappers and bike mechanics.

In this role you will be a member of our IT Team, which plays an important part within Swapfiets TECH department. That means you will keep the Swapfiets-machine running as the technical-know-it-all and be ready to support everyone with an IT-related problem. You can offer solutions asap and make sure it will not happen again in the future by giving constructive feedback to all involved departments. Your good communication and problem solving skills will help us to prevent rather than cure in order to keep this machine running forever.


  • Be the global IT Support for all Swapfiets employees;
  • Act as second line support for our customer desk;
  • Be responsible for the global network and application security;
  • Actively monitor and test our landscape on (security) irregularities;
  • Roll out and support on software and device management;
  • Support with creating and maintaining software, access and security policies;
  • Manage our automated IT systems, including access and device management;
  • Support colleagues on new software licenses and application access;
  • Continuously improve the internal process to become even more supportive.

Job requirements

The ideal candidate will have

  • Higher vocational or secondary working and thinking level;

  • 1-3 years of working experience at an IT service desk;

  • Affinity with ICT;

  • Excellent communication skills in English.

What Swapfiets offers you

  • Your own Swapfiets (lend-lease) đŸšČ!

  • 32 vacation days (that’s right, next to 25 vacation days you can use your 7 Swap days as you please)

  • A solid pension plan and a discount on your health insurance

  • MacBook or a Windows laptop (what you prefer)

  • Lots of responsibility, challenging work, and friendly colleagues

  • Travel allowance (if you live more than 11 km away from the office, otherwise you’ll just use your Swapfiets, right.. 😎?)

  • Delicious lunch at the office for a small contribution

  • Onefit for Business arrangement (to promote your healthy lifestyle!)

  • Education budget in order to improve your skills & knowledge

  • Learning programs developed by our L&D department

  • Lots of workshops and inspirational talks

  • One day off per year to do voluntary work paid by Swapfiets

  • Flexibility in working from home/ at our brand new (!) office at the Molukkenstraat.

Are you ready to join a team with high ambitions?

We are growing fast internationally. With your help, we want to continue expanding. What we are most proud of is how much we have already achieved as a team. Our team (around 20 developers, testers, designers, and product managers) is characterized by a positive and collaborative atmosphere, flexibility, and ownership. But also: lots of humor, after-work activities (boot camp, climbing, cycling, hackathons), daily lunches, and Friday afternoon drinks.