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Field Lead Amsterdam

  • Amsterdam, Noord-Holland, Netherlands
Store & Field

Job description

Are you ready for your Swapfiets adventure

Hi, we are Swapfiets! ūüĎč The bicycle subscription where you are always assured of a working bicycle. Our mission? Making cities more livable and sustainable under the motto 'buy less, use more'.

Do you recognize yourself in this?

Your mission: Ensure members and colleagues are delighted. As a Swapfiets Field Lead, you embody top-notch Service (with a capital S), ensuring daily excellence. You lead by example, championing exceptional service and adeptly handling challenges, from Swappers oversleeping to unexpected snowstorms. 

Your responsibilities

  • You lead the team of Field Swappers, working closely together with them and the Store and Field Manager
  • If someone joins your awesome swap team, you will be responsible for the onboarding of the new Field Swappers
  • Involved in the hiring process of new Field Swappers
  • Evaluates the Field Swappers together with the Store & Field Manager
  • You will provide input to the Store & Field Manager regarding the daily operations in the Field
  • Schedule according to labor hour budget - efficient but smart
  • You are responsible for efficiency KPI's in the field operations and create new strategies to reach them
  • You're constantly looking for opportunities and improvements in your field operations in terms of service, efficiency, growth and member experience

Job requirements

Your profile

  • Living in or within cycling distance of Amsterdam

  • Secondary vocational education working or thinking level

  • 1-3 years of relevant work experience

  • Preferably experience in retail, restaurant, hotel or other service oriented industries

  • Affinity with bikes and service

  • Fluent in Dutch & English

  • Preferably you are available full time

What Swapfiets offers you

  • 37 holidays (for full-time)
  • Your own Swapfiets (lend-lease) ūüö≤
  • Onefit for Business arrangement (to promote your healthy lifestyle!)
  • We offer a lot of responsibilities, challenging and dynamic work and pleasant colleagues
  • Career Opportunities and learning opportunities, such as coaching
  • Become part of Swapfiets in Amsterdam the most fun operation of Swapfiets
  • Friday afternoon drinks, BBQ/ team buildings and other fun activities

Pedalling Towards Inclusivity at Swapfiets! ūüö≤
At Swapfiets, we believe in the power of diversity and inclusivity. While we are proud of the progress we've made, we acknowledge that we still have work to do to create the inclusive environment we envision. We are committed to continuous growth, learning, and fostering a workplace where everyone's voice is heard and valued. Join us on our journey to make Swapfiets an even more vibrant and inclusive community.