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Continuous Improvement Specialist

Amsterdam (HQ), Noord-Holland, NetherlandsHQ

Job description

Ready for a ride on the wild side? Join the Swapfiets team and help revolutionize the world of urban mobility! Our mission is simple: to provide a fun and convenient way for people to get around their cities. As a member of our team, you'll play a crucial role in shaping the future of transportation, one bicycle at a time.

Do you recognize yourself in this?

Do you see a challenge instead of a problem? And are you ready for an acceleration in your career? You want to drive both bottom-line results & positive cultural change? Then you are ready for the Swapfiets adventure! You’ll join the small Continuous Improvement team, to drive change in the Operations department.

As Continuous Improvement Lead, you will lead initiatives & projects that enable sustainable growth in the logistics, repair and stores operations! Sometimes, you will be implementing the relevant LSS tools & systems and upskilling the organisation on problem-solving and other LSS and change management concepts. Other times, you will take a more leading role to drive the improvement projects yourself, especially for more challenging, cross-functional process improvements and problem-solving assignments.

Your responsibilities

  • You’ll be responsible to drive the continuous improvement mindset at Swapfiets: foster improvement by all teams and employees, and the sharing & implementation of best practices across locations, functions and geographies, with initial focus is on Operations.

  • You lead the implementation of CI tools & systems in the defined departments & sites, in alignment with the CI strategy. At the moment, there is a great need to roll out Daily huddle, 5S, VSM or process map.

  • You facilitate Kaizen-workshops & coordinate CI-workgroups within the Operations to drive direct improvement of efficiency, safety, quality & sustainability of repair, logistics, store service processes!

  • You measure & communicate progress of the CI initiatives to stakeholders in the Operations

  • You train the Operational teams on CI tools & systems: Basic problem-solving, process mapping, as well as the CI tools we’ll implement!

  • And you ensure sustainability over time of the implemented CI tools & systems.

Job requirements

Your profile

  • Higher vocational / academic thinking level

  • At least 3–5 years of work experience

  • Experience in workshops facilitation

  • Know Lean methods and can train on many (Visual management, A3, 5S, Value Stream Analysis, Standard work, etc.);

  • Excellent networking, interpersonal and communication skills;

  • Strong analytical and didactical skills;

  • Comfortable working both digital and hands-on;

  • Affinity with bikes, repair and logistics, operations;

  • Fluent in English (and in a local language);

  • Ready to be on the shopfloor, and thus travel 25-50% of the time.

What Swapfiets offers you

  • Your own Swapfiets (lend-lease) 🚲!

  • A solid pension plan and a discount on your health insurance

  • Lots of responsibility, challenging work, and friendly colleagues

  • Travel allowance (if you live more than 11 km away from the office, otherwise you’ll just use your Swapfiets, right.. 😎?)

  • Delicious lunch at the office for a small contribution

  • Onefit for Business arrangement (to promote your healthy lifestyle!)

  • Learning programs developed by our L&D department

  • Lots of workshops and inspirational talks

  • One day off per year to do voluntary work paid by Swapfiets

  • Flexibility in working from home/ at the office in Amsterdam.

Don’t meet all the requirements? Research has shown that people from underrepresented groups, such as women and people of color, often tend to avoid job opportunities if they don’t meet all the requirements. But disclaimer: we don’t check all the boxes either. At our company, we believe in equal opportunity and value diversity in the workplace. So even if you don’t see yourself on our current team, we encourage you to apply. Your unique perspectives and experiences can only make our company even better!