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Technical Application Manager

Amsterdam (HQ), Noord-Holland, NetherlandsTech

Job description

Ready for a ride on the wild side? Join the Swapfiets team and help revolutionise the world of urban mobility! Our mission is simple: to provide a fun and convenient way for people to get around their cities. As a member of our team, you’ll play a crucial role in shaping the future of transportation, one bicycle at a time.

Your goal

In this role you will be a member of our IT Team, which plays an important part within Swapfiets TECH department. Your function will be understanding our core systems and processes which you will dare to challenge when necessary. As a Technical Application Manager with focus on the Financial domain, you are the person who ensures that our Finance team can work smoothly and their systems are always ready for uninterrupted business and operational needs. One of your core responsibilities is to contribute to the success of our main SAP system, which brings together accounting, sourcing, planning and procurement in one platform. You will closely collaborate with SAP Product Manager for Operations and with the Finance team to assist with the SAP project development phase and help to grow its importance/ scale in the coming years. You will manage and support all core financial systems and make sure all processes are properly enforced, maintained and automated.


  • Manage and support core financial applications to provide continuity

  • Handle and resolve 2nd & 3rd line cases, including coordination with external suppliers

  • Lead, signal and take necessary action in vulnerability issues via simulations, disaster recovery plans that include testing & other preventive measures

  • Support with communication and coordination around implementation of patches and new releases with end users.

  • Keep documentation of application up to date, incl. user manuals & create and maintain an application handbook

  • Responsible for authorization and role/permission assignment

  • Reporting on progress of operational issues to senior leadership, end/key users and stakeholders

  • Propose improvements (technical and procedural) and if necessary escalate problems to team/manager/leadership

  • Monitor SLA’s and report abnormalities and deviations including conclusions, recommendations and actions

Job requirements

Job requirements

The ideal candidate will have

  • Higher vocational or academic working and thinking level on a data/statistics level

  • 3 - 5 years of working experience in IT/Tech

  • Experience with Scrum way of working

  • Knowledge of statistics;

  • Experience with IT process and technology optimisation;

  • Excellent communication skills in English.

  • Programming & Data migration experience/skills are desirable

  • Proactive and independent, a team player by nature

  • Experience working with ERP (SAP) and/or Financial systems is a plus

What Swapfiets offers you

  • Your own Swapfiets (lend-lease) 🚲!

  • 32 vacation days (that’s right, next to 25 vacation days you can use your 7 Swap days as you please)

  • A solid pension plan and a discount on your health insurance

  • MacBook or a Windows laptop (what you prefer)

  • Lots of responsibility, challenging work, and friendly colleagues

  • Travel allowance (if you live more than 11 km away from the office, otherwise you’ll just use your Swapfiets, right.. 😎?)

  • Delicious lunch at the office for a small contribution

  • Onefit exercise membership (to promote your healthy lifestyle!)

  • Education budget in order to improve your skills & knowledge

  • Learning programs developed by our L&D department

  • Lots of workshops and inspirational talks

  • One day off per year to do voluntary work paid by Swapfiets

  • Flexibility in working from home/ at the office in Amsterdam.

Pedalling Towards Inclusivity at Swapfiets!


At Swapfiets, we believe in the power of diversity and inclusivity. While we are proud of the progress we've made, we acknowledge that we still have work to do to create the inclusive environment we envision. We are committed to continuous growth, learning, and fostering a workplace where everyone's voice is heard and valued. Join us on our journey to make Swapfiets an even more vibrant and inclusive community.