Want to turn the world of cycling upside down and take the digital experience of more than 200,000 members to the highest level?
We are Swapfiets; started in 2014 and currently active in nearly 70 cities, across 7 different countries. At our HQ in Amsterdam, we work with around a hundred colleagues to offer the very best user experience to our members, who in turn receive epic service from a team of 1100+ Swappers and Mechanics.
We are looking for a curious, data-driven and detail-oriented Product Manager. In this role, you will be part of the Product team and get full responsibility for a number of web-products in our ‘Members’ product area (e.g. Website & Account). While you lead for your products, you also get the opportunity to contribute to the development of our mobile app - for many members the friend who’s always there to provide and experience the Swapfiets service whenever that’s needed.
In this role, you have a direct impact on the daily lives of our 200K+ members and the scalability of our business. In your first months, you get responsibility for driving conversion optimization, self-servicing and improving user experience across digital touchpoints. You do this by solving problems with, and as a member of, your scrum team. Also, with your team, you help Swapfiets grow further with the support of new business opportunities.
In your day to day activities, you will work directly with your scrum team and stakeholders, ranging from our Marketing team to the team where our mobility Products are designed, and colleagues working from our various Country Offices. This position requires a user-first mentality, a strong eye for detail and an analytic mindset. You have robust stakeholder management skills and have solid data available to back your arguments. We’re looking for a candidate who brings focus to the work, structure to the team, and clarity to the stakeholders. And in short: you like to make complex things simple.
The ideal candidate will have:
Are you ready to join a team with high ambitions?
We are growing fast internationally. With your help, we want to continue expanding. What we are most proud of is how much we have already achieved as a team. Our team (around 20 developers, testers, designers, and product managers) is characterized by a positive and collaborative atmosphere, flexibility, and ownership. But also: lots of humor, after-work activities (boot camp, climbing, cycling, hackathons), daily lunches, and Friday afternoon drinks. Note: we follow governmental guidelines and therefore follow a working from home policy. Once restrictions are lifted, we foresee a healthy combination of working from HQ and working from home.
Swapfiets in Amsterdam: your new workplace?
Our office is located in a hub with lots of other small, creative companies, next to the Amstel River and Martin Luther King Park. It’s also easy to reach by public transport (Amstel Station) and of course with your Swapfiets Deluxe (which you get from us). As a Product Manager, you can also count on:
You can now directly apply for this vacancy. As soon as we think: you've got what it takes to qualify for this position, our recruitment team will contact you to check some basic information and ask you about some of your previous successes related to the role. Next, the first interview is with a Product Manager and our Head of Digital Product. The second interview is held with two team members, followed by a third-round, which is a case presentation (prepared at home). The fourth round is an informal coffee with our Data, Digital and Technology Director. Are you and Swapfiets still as enthusiastic at the end of the process? Then you will receive an offer to join the Swapfiets team!
Do you have questions about this vacancy? Contact our recruiter via firstname.lastname@example.org. We already have cooperation with external parties, so that means recruitment agencies should not respond to this job opening.