Head of Product & Design

  • Tech
  • Amsterdam (HQ), Pays-Bas

Head of Product & Design

Description du Poste

Want to turn the world of cycling upside down and take the digital experience of more than 240,000 members to the highest level?

We are Swapfiets; started in 2014 and currently active in 70+ cities, across 9 different countries. At our HQ in Amsterdam, we work with around a hundred colleagues to offer the very best user experience to our members, who in turn receive epic service from a team of 1500+ Swappers and Mechanics.

We are looking for a Head of Product & Design to lead our digital Product Management and Designs teams. You will lead for product strategy and drive the already started transformation from feature delivery to problem solving. In this role you have the opportunity to work with a high-skilled and engaged team of specialists, and have the momentum to drive change across the organization. As a thought leader you help to get stakeholders and senior management on board with strategy and process, while empowering teams to accelerate the delivery of outcomes.

This is the right position for you if you’re looking for a new thrill, where you can have a real impact on the lives of our members. You do so by supporting Product Management on e.g. objective-driven roadmap definition and Product Design on user-centered thinking. Your goal is to make sure we build the right thing at the right moment, aligned with Engineering to build the right thing right, and Data to build further on a solid data foundation. To do so, you bring people together and foster a close collaboration between the people on your teams and other stakeholders in the business.

The organization you’ll join is semi-structured, which means there’s change to navigate and hurdles to overcome that are part of the current scale-up phase. We’re looking for someone who has navigated these challenges before and is up to leading this change at Swapfiets. You will work closely with our directors team including our CEO who is committed to building a Tech environment in which people and teams can thrive. If this sounds like your challenge, and you are ready to work with one of the most talented Product & Design teams out there, we are looking for you!

Your responsibilities

  • Lead and develop digital Product Management and Design Verticals, focused on inclusion and respect

  • Lead for strategy and roadmap alignment for digital products and areas, amongst digital products and areas, and the leading company strategy

  • Lead for digital products KPI’s and projects OKR setting in line with company objectives

  • Lead MT/LT planning alignment with input from digital Product Management & Design teams

  • Lead for projects requiring digital Product Management support, not requiring direct team involvement

  • Track industry trends and the competitive landscape as they pertain to the digital product(s)

  • Responsible for digital Product Management and Design P&L

  • Represent digital to and manage in- and external stakeholders and partnerships

  • Manage and mentor digital Product Management and Design professionals, encouraging career progression and hard- & soft-skill development

  • Identify and act on opportunities to increase team efficiency and quality of work, suggesting improvements and bringing best practices to the team

  • Set performance expectations, recognize achievements, and provide actionable feedback to team members.


What Swapfiets offers you

  • Your own Swapfiets (lend-lease) 🚲!

  • 32 vacation days (that’s right, next to 25 vacation days you can use your 7 Swap days as you please)

  • A solid pension plan and a discount on your health insurance

  • MacBook or a Windows laptop (what you prefer)

  • Lots of responsibility, challenging work, and friendly colleagues

  • Travel allowance (if you live more than 11 km away from the office, otherwise you’ll just use your Swapfiets, right.. 😎?)

  • Delicious lunch at the office for a small contribution

  • Onefit for Business arrangement (to promote your healthy lifestyle!)

  • Education budget in order to improve your skills & knowledge

  • Learning programs developed by our L&D department

  • Lots of workshops and inspirational talks

  • One day off per year to do voluntary work paid by Swapfiets

  • Flexibility in working from home/ at our brand new (!) office at the Molukkenstraat.

Your profile

  • Academic working and thinking level

  • 7 - 10 years of relevant working experience

  • Minimum of 4-6 years of experience leading Product Management/Design teams

  • Demonstrated understanding of the techniques and methods of modern digital product discovery and delivery

  • Demonstrated ability to figure out solutions to hard problems with many constraints, using sound judgement to assess risks, and create a well-structured, data-informed narrative

  • Proven ability to engage with engineers, designers, and company leaders in a constructive and collaborative relationship

  • Experience with Scrum way of working

  • Excellent communication skills in English

  • Considered as a plus: basic understanding of programming languages and product management software.

Are you ready to join a team with high ambitions?
We are growing fast internationally. With your help, we want to continue expanding. What we are most proud of is how much we have already achieved as a team. Our team (around 30 developers, testers, designers, and product managers) is characterized by a positive and collaborative atmosphere, flexibility, and ownership. But also: lots of humor, after-work activities (boot camp, climbing, cycling, hackathons), daily lunches, and Friday afternoon drinks. Note: we follow governmental guidelines and therefore follow a working from home policy. Once restrictions are lifted, we foresee a healthy combination of working from HQ and working from home.

You can now directly apply for this vacancy. As soon as we think: you've got what it takes to qualify for this position, our recruitment team will contact you to check some basic information and ask you about some of your previous successes related to the role. Next, the first interview is with our CEO. The second interview is held with our Engineering Manager and Data Manager, followed by a third interview with a Product Manager and Designer. Are you and Swapfiets still as enthusiastic at the end of the process? Then you will receive an offer to join the Swapfiets team!