Want to turn the world of cycling upside down and take the digital experience of more than 240,000 members to the highest level?
We are Swapfiets; started in 2014 and currently active in 70+ cities, across 9 different countries. At our HQ in Amsterdam, we work with around a hundred colleagues to offer the very best user experience to our members, who in turn receive epic service from a team of 1500+ Swappers and Mechanics.
Discovering, analyzing, sketching, designing, shipping - your passion to launch new things as simple and early as possible makes sure we learn how people interact with our products. You’re responsible for creating experiences that are simple, service-oriented and bring convenience: always thinking one step ahead. You do this together with your (scrum) product team, with whom you deliver solutions that drive user value and help contribute to business success.
What your day looks like
In this role you own the entire design process for your product. On a daily basis, you are busy with mapping out customer journeys, defining a promising hypothesis based on data, coming up with new innovative ideas for product improvements, conducting user interviews, leading design sprints with stakeholders, making rough sketches, prototyping, detailing designs for all states, analyzing data, etc. You own and appreciate it all. You enjoy getting close to the user and understand the importance of qualitative and quantitative insights for your designs. This position is in the Service & Operations area, where you will contribute to products used by our colleagues to deliver epic service to our members
What Swapfiets offers you
Your own Swapfiets (lend-lease) 🚲!
32 vacation days (that’s right, next to 25 vacation days you can use your 7 Swap days as you please)
A solid pension plan and a discount on your health insurance
MacBook or a Windows laptop (what you prefer)
Lots of responsibility, challenging work, and friendly colleagues
Travel allowance (if you live more than 11 km away from the office, otherwise you’ll just use your Swapfiets, right.. 😎?)
Delicious lunch at the office for a small contribution
Onefit for Business arrangement (to promote your healthy lifestyle!)
Education budget in order to improve your skills & knowledge
Learning programs developed by our L&D department
Lots of workshops and inspirational talks
One day off per year to do voluntary work paid by Swapfiets
Flexibility in working from home/ at our brand new (!) office at the Molukkenstraat.
The ideal candidate will have:
Are you ready to join a team with high ambitions?
We are growing fast internationally. With your help, we want to continue expanding. What we are most proud of is how much we have already achieved as a team. Our team (around 30 developers, testers, designers, and product managers) is characterized by a positive and collaborative atmosphere, flexibility, and ownership. But also: lots of humor, after-work activities (boot camp, climbing, cycling, hackathons), daily lunches, and Friday afternoon drinks.
You can now directly apply for this vacancy. As soon as we think: you've got what it takes to qualify for this position, our recruitment team will contact you to check some basic information and ask you about some of your previous successes related to the role. Next, the first interview is with a Product Manager and our Head of digital Product. The second interview is held with two team members, followed by a third-round, which is a case presentation (prepared at home). The fourth round is an informal coffee with our Data, Digital and Technology Director. Are you and Swapfiets still as enthusiastic at the end of the process? Then you will receive an offer to join the Swapfiets team.
Do you have questions about this vacancy? Contact our recruiter via email@example.com. We are not interested in working together with recruitment agencies.