Learning & Development Specialist Operations

  • People & Culture
  • Amsterdam (HQ), Netherlands

Learning & Development Specialist Operations

Job description

Are you ready to join the blue tire movement?
Our heroes in the warehouse, the stores and field and the Swapdesk make sure that our 200.000 members are happy and ready to go on their Swapfiets. To support them in being the best in their jobs and grow further in their roles, we are looking for a learning & development specialist that provides them with the best, most valuable and of course fun training they need.

Are you a creative and talented learning specialist with some experience in e-learning? Are you not afraid to get your hands dirty, know a thing or two about project management, like our heroes? Are you ready to rock the development of 1000+ mechanics, swappers and Swapdesk employees? This might be something for you! 

What will you be doing?

  • Creating awesome & engaging learning journeys for our Warehouse, Retail & Customer service employees to make sure that they are accelerating in their job

  • Working together with our experts on gathering all the information you need

  • Developing informative and engaging trainings and training content

  • Driving the best on- and offboarding experiences for our Mechanics, Swappers and Swapdeskers make sure people start and leave with a smile.

  • Translating work instructions, quality standards and service promises in the most effective and fun (e-)learning solutions

  • Implementing the learning journeys from beginning to end.

  • Being the guardian for our knowledge bank and LMS.


What Swapfiets offers you
In Amsterdam East, at the Molukkenstraat, you will find our brand new (!) office. The office is also easy to reach by public transport (Muiderpoortstration) and of course with your Swapfiets Deluxe (which you get from us). You can also count on:

  • Salary
  • 32 vacation days
  • A solid pension plan
  • Lots of responsibility, challenging work, and friendly colleagues
  • MacBook Pro (or a Dell; as you please)
  • Travel allowance (from a minimum residential working distance of 11 kilometres)

What are we looking for in you?

  • You are a spider-in-the web and therefore like to work closely together with our colleagues in the operations

  • You know a thing or two about L&D and have a creative and innovative view on how to make learnings effective, fun and successful

  • Project management is your second nature and you are comfortable managing a large field of stakeholders.

  • You have some great experience in creating e-learnings and other training or workshops.