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Product Manager - Planning

Amsterdam (HQ), Noord-Holland, NetherlandsTech

Job description

Do you want to turn the world of cycling upside down and take the digital experience of more than 270,000 members to the highest level?

We are Swapfiets; started in 2014 and currently active in 70+ cities, across 9 different countries. At our HQ in Amsterdam, we work with around a hundred colleagues to offer the very best user experience to our members, who in turn receive epic service from a team of 1500+ Swappers and Mechanics.

We are looking for a curious, data-driven and detail-oriented Product Manager for our Planning team. This team is responsible for both the appointments of delivering bikes by one of our vehicles, as well as appointments in our stores. In this role, you will be part of the Product team and get full responsibility for the planning domain. You are responsible for facilitating easy appointment planning for users and for our helpdesk. Through our solutions and route optimization API partner you drive the Cost Per Delivery down and the customer satisfaction up. You coordinate your in-house team with a UX designer, two back-enders, and a front-end developer.

In your day to day activities, you will work directly with your scrum team and stakeholders, ranging from our Retail and Logistics managers. This position requires a user-first mentality, strong eye for detail and an analytic mindset. You have robust stakeholder management skills, and have solid data available to back your arguments. We’re looking for a candidate who brings focus to the work, structure to the team, and clarity to the stakeholders. And in short: you like to make complex things simple.


  • Lead strategy and roadmap prioritization for the planning team

  • Collaborate closely with digital Product Designers and Engineers to discover effective solutions, and then work together to deliver those solutions to market

  • Take part in user discovery, testing and advocating for building the right thing for our members

  • Lead impactful digital product changes and rollouts, facilitates change management

  • Optimizing our planning and route optimization to deliver the best results

Job requirements

The ideal candidate will have

  • Experience as planning / logistics product manager with in-house team

  • Strong ability to understand and design complex systems

  • Higher vocational or academic working - and thinking level

  • Minimum of 4-6 years experience as a Product Manager working on digital products

  • Demonstrated understanding of the techniques and methods of modern digital product discovery and delivery

  • Proven ability to engage with engineers, designers, and company leaders in a constructive and collaborative relationship

  • Experience with real Agile and Scrum way of working

  • Excellent communication skills in English

What Swapfiets offers you

  • Your own Swapfiets (lend-lease) đŸšČ!

  • 32 vacation days (that’s right, next to 25 vacation days you can use your 7 Swap days as you please)

  • A solid pension plan and a discount on your health insurance

  • MacBook or a Windows laptop (what you prefer)

  • Lots of responsibility, challenging work, and friendly colleagues

  • Travel allowance (if you live more than 11 km away from the office, otherwise you’ll just use your Swapfiets, right.. 😎?)

  • Delicious lunch at the office for a small contribution

  • Onefit for Business arrangement (to promote your healthy lifestyle!)

  • Education budget in order to improve your skills & knowledge

  • Learning programs developed by our L&D department

  • Lots of workshops and inspirational talks

  • One day off per year to do voluntary work paid by Swapfiets

  • Flexibility in working from home/ at our brand new (!) office at the Molukkenstraat.

Join a highly ambitious team

We are growing fast internationally. With your help, we want to continue expanding. What we are most proud of is how much we have already achieved as a team. Our team (around 40 Developers, Testers, Designers, and Product Managers) is characterized by a positive and collaborative atmosphere, flexibility, and ownership. But also: lots of humor, after-work activities (bootcamp, climbing, cycling), daily lunches, and Friday afternoon drinks. 


You can now directly apply for this vacancy. As soon as we think: you've got what it takes to qualify for this position, our recruitment team will contact you to check some basic information and ask you about some of your previous successes related to the role. Next, the first interview is with two Product Managers. The second interview is held with several team members including a case presentation (prepared at home). The third round is a final interview with our CTO. Are you and Swapfiets still as enthusiastic at the end of the process? Then you will receive an offer to join the Swapfiets team.